Return & Refund Policy
Effective Date: October 3, 2026
This Return & Refund Policy applies to purchases made directly through Houstonselects.com, operated by Basicallygav LLC DBA Houston Selects.
Houston Selects specializes in luxury, designer, pre-owned, vintage, jewelry, and specialty merchandise. Because many of our products are pre-owned, customers should carefully review all photographs, descriptions, measurements, condition information, and disclosed imperfections before completing a purchase.
Unless otherwise expressly stated, merchandise is sold in the condition shown and described in the applicable listing.
Eligible Returns
Returns are accepted only under limited circumstances.
A return may be eligible when:
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An item arrives with material damage or a material condition issue that was not disclosed in the listing, photographs, or information provided before purchase.
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The customer receives an item different from the item ordered.
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A legitimate authentication issue is identified with an item sold as authentic.
Normal wear, age-related characteristics, or imperfections that were disclosed or reasonably visible in photographs are not considered undisclosed damage.
Houston Selects may request photographs, videos, authentication documentation, packaging photographs, shipping labels, or other evidence necessary to evaluate a return request.
For claims involving receipt of an incorrect item, Houston Selects may require photographic or video evidence showing the package, shipping label, packaging, and opening of the shipment.
Return Request Deadline
Customers must contact Houston Selects within 7 calendar days of confirmed delivery to request a return.
Requests submitted after this period may be denied.
Customers can contact:
Email: houstonselects@gmail.com
For faster assistance, customers may also message us on Instagram at @houstonselects.
Contacting Houston Selects does not automatically authorize a return. All returns must be approved before merchandise is sent back.
Return Shipping Deadline
Once a return is approved, the customer must ship the merchandise back within 7 calendar days of receiving return authorization.
Failure to ship the return within this period may result in cancellation of the return authorization.
Return Condition Requirements
Returned merchandise must be received in the same condition in which it was delivered.
The item must include all items originally supplied with the purchase, when applicable, including:
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Houston Selects tags
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Certificates of Authenticity
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Authentication documentation
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Dust bags
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Boxes
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Cards
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Straps
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Accessories
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Original packaging
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Other included components
The original Certificate of Authenticity, if one was provided, must be returned with the merchandise.
Houston Selects reserves the right to compare returned merchandise with photographs, video, identifying characteristics, serial numbers, date codes, authentication records, inventory records, or other documentation maintained before shipment.
A refund may be denied if Houston Selects reasonably determines that the merchandise returned is not the same merchandise originally shipped or that its condition has materially changed after delivery.
Non-Returnable Merchandise
Except where otherwise required by applicable law, an item may not be returned if:
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A Houston Selects tag or security tag has been removed.
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The item has been worn or used after delivery.
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The item has been altered.
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The item was damaged after delivery.
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Parts or accessories are missing.
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The original Certificate of Authenticity is missing.
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Included packaging, boxes, cards, straps, accessories, or components are missing.
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The condition issue was disclosed before purchase.
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The condition issue was reasonably visible in photographs provided before purchase.
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The customer simply changes their mind.
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The customer no longer wants the item.
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The item does not fit, unless Houston Selects materially misstated a measurement.
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The item is custom or personalized.
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The item was specifically identified as Final Sale.
Authentication Claims
Houston Selects takes authenticity seriously.
Merchandise represented as authentic may be reviewed internally and/or authenticated through independent third-party authentication services, including CheckCheck or other providers appropriate for the merchandise.
If a customer believes an item is not authentic, the customer must notify Houston Selects within the applicable 7-day return period.
Houston Selects may request documentation supporting the authentication concern and may have the merchandise re-evaluated by an independent authentication provider before issuing a refund.
The item and its original Certificate of Authenticity must be returned for inspection.
Return Shipping Costs
Unless Houston Selects expressly agrees otherwise or applicable law requires otherwise, the customer is responsible for return shipping costs.
We strongly recommend using a trackable shipping service.
Customers are responsible for ensuring that an approved return reaches Houston Selects.
Return Inspection
A refund is not issued simply because a return shipment has been sent.
After the merchandise is received, Houston Selects will inspect the return to confirm:
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It is the merchandise originally sold.
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Its condition has not materially changed.
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Required accessories and authentication documents are present.
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The approved reason for the return is supported.
Once an eligible return passes inspection, the refund will be processed.
Refund Method
For an approved return, the customer may choose between:
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A refund to the original payment method, where supported by the applicable payment processor; or
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Houston Selects store credit.
Processing times after Houston Selects issues a refund may vary depending on the customer's bank, card issuer, or payment provider.
Original standard shipping charges associated with an approved qualifying return will also be refunded.
Restocking Fee
Approved returns are subject to a $15 restocking fee, except where prohibited by applicable law or expressly waived by Houston Selects.
Unauthorized Returns
Do not send merchandise back without receiving approval from Houston Selects.
Unauthorized returns may be refused, returned to the sender, or held until the customer makes arrangements to recover the merchandise.
Any additional shipping costs associated with an unauthorized return may be the customer's responsibility.
Lost Packages
Houston Selects provides tracking information for shipped orders.
Once a package has been accepted and scanned into the carrier's network, carrier delays, loss, misrouting, theft, or other carrier-related events may be outside Houston Selects' direct control.
Customers should contact the applicable carrier promptly regarding a shipment that appears lost or delayed.
Houston Selects will reasonably assist customers with available tracking information or carrier documentation.
Acceptance of a shipment by a carrier does not automatically entitle a customer to a refund from Houston Selects for a carrier-related loss, except where required by applicable law.
Packages Marked Delivered
When official carrier tracking confirms that a package has been delivered to the address provided by the customer, Houston Selects will generally consider the order delivered.
If a customer cannot locate a package marked delivered, the customer should:
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Verify the shipping address on the order.
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Check surrounding delivery areas.
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Check with household members, neighbors, building staff, front desks, or mailrooms where applicable.
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Contact the carrier directly and request a delivery investigation.
Houston Selects does not automatically refund or replace orders solely because a customer reports that a package cannot be located after official carrier tracking confirms delivery.
This policy does not limit rights that cannot legally be waived.
Third-Party Marketplace Purchases
Purchases completed through third-party platforms, including Whatnot, eBay, StockX, or other marketplaces, are subject to the applicable platform's policies and dispute procedures.
This Return & Refund Policy applies to purchases made directly through Houstonselects.com and does not replace the policies governing transactions completed through third-party platforms.
Contact
Basicallygav LLC DBA Houston Selects
12320 Barker Cypress Rd STE 600
PMB 402
Cypress, Texas 77429
United States
Email: houstonselects@gmail.com
Instagram: @houstonselects
Website: Houstonselects.com